Spinshark Casino Terms & Conditions

Terms & Conditions

Welcome to Spinshark Casino, operated by Spinshark Ltd. These Terms & Conditions ("T&Cs") govern your use of our website (spinshark-gb.com) and all services offered. By registering an account and using our platform, you accept these terms in full. We recommend reading them carefully.

1. General Information

Operator: Spinshark Casino is operated by Spinshark Ltd, licensed and regulated by the Curaçao eGaming Authority under licence number 365/JAZ.

Jurisdiction: These T&Cs are governed by the laws of Curaçao. However, players in the United Kingdom benefit from additional protections under UK gambling law.

Updates to T&Cs: Spinshark Casino reserves the right to update these T&Cs at any time. We will notify players of material changes via email or through a prominent notice on our website. Your continued use of the platform after such changes constitutes acceptance of the updated terms. Players have the right to request account closure before accepting material changes.

Contact Information: For queries regarding these T&Cs, please contact our support team at [email protected] or use our live chat (available 24/7).

2. Account Registration and Use

Eligibility Requirements

  • You must be at least 18 years old or the age of majority in your jurisdiction to register an account
  • You must not be a resident of any restricted jurisdiction (see Section 6)
  • You must provide accurate, truthful, and complete information during registration
  • You must not create accounts using false identities or on behalf of other persons

One Account Per Person

Each player is permitted only one active account on Spinshark Casino. Multiple accounts are strictly prohibited. Violation of this rule will result in account suspension and forfeiture of funds. Duplicate accounts detected through our fraud prevention systems will be merged, and all associated bonuses and winnings may be forfeited.

Account Responsibility

You are fully responsible for maintaining the confidentiality of your login credentials. Do not share your username or password with anyone. Spinshark Casino is not liable for unauthorised access to your account if you have disclosed your credentials. If you suspect unauthorised access, contact support immediately.

Account Closure and Inactive Accounts

You may request account closure at any time by contacting our support team. Closure is effective once all outstanding bets are settled and funds have been withdrawn or forfeited.

Accounts inactive for 12 consecutive months may be suspended. Players will be notified via email before suspension. A dormancy fee of £5 per month may be deducted from inactive accounts after 24 months of inactivity, unless prohibited by local law.

3. Verification and Know Your Customer (KYC) Policy

Spinshark Casino is committed to compliance with anti-money laundering (AML) regulations and maintains strict Know Your Customer (KYC) procedures.

Required Documents

To verify your account and process withdrawals, you must provide:

  • A valid government-issued photo ID (passport, driving licence, national ID card)
  • Proof of address (utility bill, bank statement, or official correspondence dated within the last 3 months)
  • Proof of payment method ownership (bank statement or card statement showing the last 4 digits)

Verification Process

Verification is triggered when:

  • A player requests a withdrawal of £2,000 or more
  • Cumulative deposits exceed £2,000 within a calendar year
  • We detect suspicious account activity requiring compliance review
  • Random compliance checks as part of our AML procedures

Documents must be clear, legible, and in colour. We accept JPEG, PNG, and PDF formats. Processing typically takes 24–48 hours. During verification, account functions remain accessible, but withdrawals may be delayed pending document review.

If documents are rejected, we will provide specific reasons and allow resubmission. Repeatedly submitting false or fraudulent documents may result in permanent account closure and funds forfeiture.

4. Deposits and Payment Methods

Available Payment Methods

Spinshark Casino accepts the following payment methods:

  • Credit/Debit Cards: Visa, Mastercard
  • E-Wallets: Skrill, Neteller
  • Cryptocurrencies: Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Tether (USDT)

Deposit Rules

  • Minimum Deposit: £20
  • Own Cards Only: You may only deposit using payment methods registered in your name. Deposits using third-party cards or accounts are prohibited
  • No Credit: Spinshark Casino does not offer credit facilities. You may only deposit funds you own
  • Deposit Limits: Players may set daily, weekly, or monthly deposit limits via their account settings. Default limits are enforced to promote responsible gaming
  • Processing: Most deposits are credited instantly. Cryptocurrency deposits may require network confirmations (typically 10–30 minutes)

Currencies

We support deposits and play in: GBP, EUR, USD, BTC, ETH, LTC, and USDT. All prices are displayed in your selected currency. Exchange rates are applied at the time of transaction.

5. Withdrawals

Withdrawal Requirements

  • Minimum Withdrawal: £20
  • Eligibility: Only fully verified accounts may withdraw funds
  • Bonus Clearing: Any active bonus must be fully wagered (35× for standard bonuses, see Section 11) before withdrawal is permitted
  • Pending Bets: All pending bets must be settled before processing withdrawal requests

Withdrawal Limits

  • Daily Limit: £4,000 per calendar day
  • Monthly Limit: £30,000 per calendar month
  • Limits reset at 00:00 GMT. Players may request temporary increases for verified exceptional circumstances by contacting support

Processing Times

  • Processing Window: 24–48 hours from approval
  • Cryptocurrency: 1–6 hours (network dependent)
  • Bank Transfer: 3–5 working days
  • E-Wallet: 2–4 hours
  • Card Reversal: 5–7 working days

Withdrawal requests made on weekends or bank holidays may be processed on the next working day. Times are approximate and subject to third-party payment processor delays.

Withdrawal Cancellation

Pending withdrawals may be cancelled within 4 hours of request submission. Funds will be returned to your account immediately. After this period, the withdrawal cannot be cancelled and will proceed to the payment method provided.

6. Restricted Countries and Jurisdictions

Spinshark Casino cannot accept players from the following jurisdictions due to local gambling regulations:

  • United States and US territories
  • France (Metropolitan and overseas territories)
  • Netherlands
  • Belgium
  • Spain
  • Italy
  • Romania
  • Israel
  • Pakistan
  • Iran
  • North Korea
  • Syria
  • Any jurisdiction where online gambling is prohibited by law

We reserve the right to update this list at any time. Players attempting to register from restricted jurisdictions will have their accounts closed and funds returned.

7. Anti-Money Laundering (AML) and Compliance

Spinshark Casino implements comprehensive AML procedures to prevent money laundering, terrorist financing, and fraud:

  • All players undergo Know Your Customer (KYC) verification as outlined in Section 3
  • We monitor all transactions for suspicious activity using advanced detection systems
  • Large transactions (£10,000+) are subject to enhanced due diligence
  • Unusual patterns (rapid deposits and withdrawals, high-value bets, multiple accounts) trigger compliance reviews
  • We report suspected illegal activity to appropriate authorities as legally required
  • Account closure may be enforced if AML concerns arise
  • Funds may be frozen during AML investigations (up to 30 days)

8. Responsible Gaming

Our Commitment

Spinshark Casino is committed to promoting responsible gaming and protecting vulnerable players. We provide tools to help you maintain control over your gambling activity.

Deposit and Loss Limits

Players may set voluntary limits on their accounts:

  • Daily Deposit Limit: Limit the amount deposited per calendar day
  • Weekly Deposit Limit: Limit the amount deposited per calendar week
  • Monthly Deposit Limit: Limit the amount deposited per calendar month
  • Loss Limit: Set a limit on net losses (when activated, account temporarily closes once limit is reached)
  • Session Time Limit: Set automatic logout after a specified period of play

All limits are enforced immediately and can be viewed in your account settings. Limits can be lowered at any time but cannot be increased for 7 days.

Self-Exclusion and Cooling-Off

Temporary Self-Exclusion (Cooling-Off): You may request a 24-hour, 7-day, or 30-day account suspension for reflection. Your account will be fully inaccessible during this period, and no deposits or play will be permitted. After the cooling-off period expires, your account will automatically reopen.

Long-Term Self-Exclusion: You may self-exclude for 6 months, 1 year, or permanently. Permanent self-exclusion cannot be reversed. Your account will be permanently closed, and all funds forfeited to charity. You may request removal from our marketing communications during the self-exclusion period.

Reality Checks

During play, players will receive periodic reminders of session duration and funds wagered. These notifications appear every 30 minutes and cannot be disabled.

Underage Protection

Spinshark Casino uses strict age verification to prevent underage gambling. Anyone under 18 years old is prohibited from playing. Accounts detected as belonging to minors will be immediately closed, and funds will be returned to the registered payment method.

Support Resources

If you experience problems with gambling, please seek help:

  • BeGambleAware.org – Information, support, and self-exclusion tools
  • GamCare – Free, confidential support and counselling
  • Gambling Therapy – Online support and therapist network
  • Gamblers Anonymous – Peer support groups
  • National Problem Gambling Clinic – Specialist NHS treatment

Signs of Problem Gambling

Please be aware of these warning signs:

  • Gambling with money you cannot afford to lose
  • Increasing time and money spent on gambling
  • Difficulty controlling gambling behaviour
  • Chasing losses or "gambling away" winnings
  • Neglecting relationships, work, or health due to gambling
  • Using gambling to escape problems or negative emotions

9. Data Protection and Privacy

Spinshark Casino collects and processes personal data in accordance with UK GDPR and our Privacy Policy. Data collection, use, and sharing are detailed in our separate Privacy Policy document. By using our platform, you consent to the collection and processing of your personal data as outlined.

We use industry-standard SSL encryption and security measures to protect your data. Your information is never shared with third parties without your consent, except as legally required or to payment processors and compliance authorities.

10. Complaints and Disputes

Making a Complaint

If you have a complaint regarding our services, please contact our support team:

  • Email: [email protected]
  • Live Chat: Available 24/7 on our website
  • Response Time: We aim to respond to all complaints within 48 hours

Your complaint will be documented and investigated. We will provide a written response with our findings and any resolution offered.

Escalation and Alternative Dispute Resolution

If you are not satisfied with our response, you may escalate your complaint to our senior management team. If the matter remains unresolved after 8 weeks, you may refer your complaint to an independent dispute resolution provider.

Note: Spinshark Casino operates under a Curaçao eGaming licence. Complaints may ultimately be resolved through Curaçao gaming authorities or independent arbitration, depending on the nature of the dispute.

11. Bonus Policy

Welcome Bonus

New players receive a welcome bonus of 150% up to £900 plus 150 Free Spins on eligible games (Belatra's Blast the Bass).

Bonus Terms

  • Eligibility: Welcome bonus is available to new players only (one per person/household)
  • Minimum Deposit: £20 required to claim the bonus
  • Wagering Requirement: 40× the bonus amount must be wagered before withdrawal
  • Validity: 10 days from credit
  • Maximum Bet: £5 while wagering bonus (breach may result in bonus forfeiture)
  • Game Contributions:
    • Slots: 100% contribution
    • Table Games: 10% contribution
    • Live Casino: 10% contribution

Free Spins

150 Free Spins are credited to eligible players. Free Spins:

  • Are non-withdrawable funds (winnings only)