Spinshark Casino Privacy Policy

Privacy Policy

About Our Privacy Policy

At Spinshark Casino, we are committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website at spinshark-gb.com and use our services, including our online gaming platform.

We comply with the General Data Protection Regulation (GDPR) and UK data protection laws. Please read this policy carefully. If you do not agree with our policies and practices, please do not use our services.

This Privacy Policy was last updated in January 2025 and may be updated periodically to reflect changes in our practices or applicable law.

What Information We Collect

We collect various types of information in connection with the services we provide:

Registration and Account Information

  • Full name and date of birth
  • Email address and phone number
  • Postal address
  • Username and password
  • Currency preference and language selection
  • Account security questions and answers

Financial and Transaction Information

  • Payment method details (card numbers, e-wallet identifiers, cryptocurrency wallet addresses)
  • Deposit and withdrawal history
  • Betting activity and gaming history
  • Account balance and transaction records
  • Bonus and promotion participation

Know Your Customer (KYC) and Identity Verification Documents

  • Government-issued identification (passport, driving licence, national ID card)
  • Proof of address (utility bills, council tax documents, bank statements)
  • Source of funds documentation when required
  • Photographs and copies of identification documents

Device and Usage Information

  • IP address and device identifiers
  • Browser type and operating system
  • Pages visited and features used
  • Time and date of access
  • Referring website information
  • Geographic location data (approximate, based on IP address)
  • Cookies and similar tracking technologies

Communication Data

  • Customer support interactions and messages
  • Email and chat correspondence
  • Feedback and complaints submitted

What We Do Not Collect

Spinshark Casino does not intentionally collect sensitive personal data including:

  • Racial or ethnic origin
  • Religious or philosophical beliefs
  • Political opinions or affiliations
  • Trade union membership
  • Genetic or biometric data (except where required for verification purposes)
  • Health information or medical records
  • Sex life or sexual orientation information

If such information is provided incidentally, we will not process or retain it.

How We Use Your Information

Spinshark Casino uses the information we collect for the following purposes:

Account Management and Service Delivery

  • Creating and managing your player account
  • Processing deposits and withdrawals
  • Providing access to games and gaming services
  • Calculating winnings and bonuses
  • Delivering customer support

Compliance and Legal Obligations

  • Verifying your identity and age (18+)
  • Conducting Know Your Customer (KYC) checks
  • Complying with anti-money laundering (AML) regulations
  • Preventing fraud, money laundering and other illegal activities
  • Responding to legal requests and regulatory enquiries
  • Maintaining records as required by law and our gaming license

Marketing and Communications

  • Sending promotional materials, bonuses and special offers (only with your consent)
  • Notifying you of account activity, security updates and policy changes
  • Conducting surveys and gathering feedback
  • Personalising your gaming experience

Fraud Prevention and Security

  • Detecting and preventing fraudulent transactions
  • Protecting against unauthorised account access
  • Monitoring for suspicious gaming patterns
  • Maintaining system security and preventing abuse

Analytics and Service Improvement

  • Analysing user behaviour to improve our platform
  • Understanding player preferences and gaming trends
  • Optimising website performance and user experience
  • Developing new features and games

Responsible Gambling

  • Monitoring for signs of problem gambling
  • Implementing deposit, loss and session limits
  • Processing self-exclusion requests
  • Providing responsible gambling resources and support

Marketing Communications and Your Preferences

Spinshark Casino may send you marketing emails, SMS messages and push notifications about new games, promotions, bonuses and special offers.

Your Rights: You have the right to opt-out of marketing communications at any time by:

  • Clicking the unsubscribe link in any marketing email
  • Adjusting your notification preferences in your account settings
  • Contacting us at [email protected] with your request
  • Replying STOP to any SMS marketing message

Please note that opting out of marketing communications will not affect transactional messages (account notifications, withdrawal confirmations, security alerts) which we may continue to send as necessary.

How We Collect Information

We collect information through various methods:

Direct Provision

Information you voluntarily provide when registering an account, updating your profile, making deposits, contacting customer support or participating in promotions.

Automated Collection

Information collected automatically when you use our website or mobile-responsive platform through cookies, web beacons, log files and similar technologies.

Third-Party Sources

Information obtained from identity verification services, payment processors, fraud detection providers and anti-money laundering compliance partners.

Device and Browser Data

Technical information automatically recorded when you access our platform.

How We Share Your Information

Spinshark Casino may share your information with third parties only in the following circumstances:

Payment Processors and Financial Partners

We share transaction and payment information with our payment processors, banks and financial institutions to process deposits and withdrawals securely. These partners process information only as instructed by us.

Game Providers and Software Partners

Our games are supplied by leading providers including Pragmatic Play, NetEnt, Evolution, Play'n GO, Hacksaw Gaming, Push Gaming, Nolimit City and Red Tiger. We may share minimal anonymised gaming data with providers for service delivery and technical support.

Verification and Compliance Partners

We engage third-party identity verification services, Know Your Customer (KYC) providers and anti-money laundering compliance partners to verify your identity and prevent fraud.

Legal and Regulatory Authorities

We may disclose your information when required by law, court order or regulatory request from gaming authorities, law enforcement agencies and financial regulators.

Fraud Prevention Services

We share information with fraud detection providers and industry-wide fraud prevention databases to protect against fraudulent activity.

Responsible Gambling Organisations

When you request self-exclusion, we may register you with Multi-Operator Self-Exclusion (MOOSE) or similar industry schemes to prevent access across other licensed operators.

Business Transfers

In the event of a merger, acquisition, bankruptcy or sale of our business, your information may be transferred as part of that transaction. We will provide notice of any such change and any choices you may have.

Data Processing Agreements: All third parties who process your data on our behalf are bound by data processing agreements ensuring they maintain appropriate security and confidentiality.

Data Storage and Security

Security Measures

Spinshark Casino implements comprehensive security measures to protect your information:

  • SSL Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL technology
  • Secure Servers: Our platform operates on secure, firewalled servers with restricted access
  • Password Protection: Passwords are hashed and salted using industry-standard encryption
  • Access Controls: Information is accessible only to authorised personnel on a need-to-know basis
  • Regular Audits: We conduct regular security audits and penetration testing
  • Incident Response: We maintain procedures to respond to and manage data security breaches

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Generally:

  • Account information is retained while your account is active and for 5 years after closure
  • Transaction records are retained for 7 years (as required for anti-money laundering compliance)
  • Identity verification documents are retained for 5 years minimum
  • Marketing data is retained until you unsubscribe
  • Technical logs and cookies are retained for up to 1 year

After retention periods expire, information is securely deleted or anonymised.

Your Rights Under GDPR and UK Data Protection Law

Under the General Data Protection Regulation (GDPR) and UK Data Protection Act 2018, you have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of all personal data we hold about you. We will provide this in a structured, commonly used and machine-readable format within 30 days of your request.

Right to Correction (Rectification)

If your personal information is inaccurate or incomplete, you have the right to request correction. You can update much of your information directly in your account settings.

Right to Erasure (Right to be Forgotten)

You have the right to request deletion of your personal data, subject to certain exceptions including where data must be retained for legal compliance, fraud prevention or dispute resolution.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format and to transmit it to another data controller.

Right to Restrict Processing

You can request that we restrict how we use your data while we verify its accuracy or assess the validity of our processing.

Right to Object

You have the right to object to processing of your data for marketing purposes. You may also object to processing based on legitimate interests.

Right to Withdraw Consent

Where we rely on your consent, you have the right to withdraw it at any time by contacting us.

Rights Related to Automated Decision-Making

You have rights relating to decisions made entirely by automated means (including profiling) that have legal or similarly significant effects.

Exercising Your Rights: To exercise any of these rights, please contact us at [email protected] with details of your request. We will respond within 30 days (or 60 days for complex requests). You may also lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies and Similar Technologies

Spinshark Casino uses cookies and similar tracking technologies to enhance your experience.

Types of Cookies We Use

  • Essential Cookies: Required for website functionality, account login and security
  • Performance Cookies: Analyse how you use our site to improve performance
  • Functionality Cookies: Remember your preferences and personalise your experience
  • Marketing Cookies: Track your activity for targeted advertising (only with consent)

Cookie Management

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking essential cookies may affect your ability to use our services.

Third-Party Cookies

Our game providers, analytics partners and advertising networks may set their own cookies. Please review their privacy policies for more information.

Third-Party Websites and Links

Our website may contain links to third-party websites, including payment providers, game developers and affiliate partners. This Privacy Policy applies only to spinshark-gb.com. We are not responsible for the privacy practices of external websites.

Before providing personal information to any third-party site, please review their privacy policy.

Children and Underage Players

Spinshark Casino is strictly for players aged 18 years and over. We do not knowingly collect information from children under 18. If we become aware that we have collected data from a minor, we will immediately delete such information and terminate the account.

International Data Transfers

Spinshark Casino is based in Curaçao. Your data may be transferred to, processed and stored outside the United Kingdom and European Union. By using our services, you consent to international data transfers. We implement appropriate safeguards including standard contractual clauses to protect your data.

Data Protection Officer and Compliance

Spinshark Casino operates under gaming license 365/JAZ (Curaçao eGaming Authority). We maintain compliance with applicable data protection laws and regulations.

For data protection enquiries, contact: [email protected]

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology or legal requirements. We will notify you of significant changes by email or prominent notice on our website. Your continued use of Spinshark Casino following notification of changes constitutes your acceptance of the updated policy.

Contact Us

  • If you have questions about this Privacy Policy, wish to exercise your data rights, or have privacy concerns, please contact us:
  • Email: [email protected]
  • Website: spinshark-gb.com
  • Customer Support: Available 24/7
  • We will respond to your enquiry within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the United Kingdom.